Privacy Policy

Your privacy is important to us and this practice takes great care to ensure that your information and our records are accurate and are treated with full regard to your privacy. We are pleased to discuss our procedures with you, and to amend any inaccuracies in our records.

We only collect information from our clients that is necessary for good health care; and aim to ensure that any information we hold is accurate, complete and up-to-date.

The health information we hold helps us provide our clients with the best possible health care, and is normally disclosed only to others – such as your doctor – involved in your treatment. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first. The only other time your personal information will be disclosed is if the information is required by or authorised under an Australian law or a court/tribunal order.

Occasionally we may be involved in research on health issues. If any data from this practice is used in research, it will not include information which identifies our clients, unless special circumstances apply.

Health information from this practice is also sometimes used for quality assurance or clinical audit activities, which help improve the treatment and service we provide. Data used for these purposes is de-identified to protect the privacy of our clients.


This practice has systems in place to protect the security of our health records. Nobody other than our staff has access to these records. They are kept in a secure location; and no unauthorised person has access to them.

Records of clients who no longer attend this practice are destroyed or permanently de-identified when no longer needed. Records may be destroyed 7 years after the date of the last treatment or when a child who was treated reaches 25 years of age.

This practice abides by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Amendment Act) and The Privacy Regulation 2013, made under the Privacy Act, which commenced on 12 March 2014. We also operate in accordance with the Code of Conduct of the Australian Physiotherapy Association.

If you would like to discuss any aspects of our privacy policy, or review our health records, please advise your treating physiotherapist.

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